The aim of this training is to familiarize you with the structured application of the 8D method for problem solving and complaint management. Following the training course, you will be able to use the 8D method in a structured manner for internal or external complaints and systematically work through problems.

For your full understanding which additional methods can be used in the course of 8D problem solving.

What to expect:
✅ Complaints process
✅ Standard reference to ISO 9001 & IATF 16949
✅ 8D method basics at a glance
✅ Systematic procedure of steps 1 – 8
✅ Root cause analysis using Ishikawa
✅ Root cause analysis using 5 Why analysis
✅ Poka Yoke approach
✅ Linking 8D report to FMEA, control plan and other documents
✅ Evaluation of 8D reports
✅ Notes on the VDA Volume 8D problem-solving process

The 8D report is aimed at managers and specialists from all departments who are involved in internal or external complaints. In practice, these are usually the areas of production, QM/QA, procurement and logistics.